DTC Technology Articles

Keeping IT Running: The Vital Role of the Help Desk

October 1st, 2024 by admin

Headphones

In today's fast-paced digital world, efficient IT support is crucial for businesses of all sizes. Downtime and technical issues can lead to costly delays, decreased productivity, and frustrated employees and customers. That's where Help Desk by DTC...

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Posted in: Solutions

Network Management: Keeping Your Digital Ecosystem Healthy

September 2nd, 2024 by admin

Modern City by Night with Network Icons

In today's interconnected world, networks have become the lifeblood of modern businesses and organizations. From small startups to multinational corporations, effective network management is crucial for ensuring seamless communication, data flow,...

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Posted in: Solutions

Revolutionizing Business Operations with Unified Communications

August 5th, 2024 by admin

Businessmen working on laptop

In today's fast-paced business environment, effective communication and collaboration are crucial for success. Companies are constantly seeking ways to streamline their operations, enhance productivity, and provide a seamless experience for their...

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Posted in: Solutions

Streamlining IT Management with DTC's Managed Services

July 1st, 2024 by admin

Business People working and showing each other something on laptop

Managing an in-house IT infrastructure can be a daunting task. The complexity of modern IT systems, the constant need for updates and maintenance, the shortage of skilled IT personnel, and the high costs of hiring and training IT staff pose significant...

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Posted in: Solutions

What is a Contact Center and Why is it Essential for Businesses?

May 4th, 2024 by admin

A smiling person wearing an office phone headset

In today's fast-paced business world, providing exceptional customer service is crucial for success. One of the most effective tools for achieving this is a contact center, also known as a call center. A contact center is a centralized hub for managing...

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Posted in: Solutions

Streamline Your Business with Help Desk Services

April 1st, 2024 by admin

A person with a phone headset smiling

Streamlining your business operations is certainly possible with help desk services. Implementing automated ticketing systems, providing comprehensive training, and analyzing performance metrics, makes it possible for you to optimize resource utilization,...

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Posted in: Solutions

Avoid Costly Downtime with Backup as a Service

March 1st, 2024 by admin

A tablet in the foreground with data servers in the background

In the digital era, where data is the lifeblood of businesses and individuals alike, the importance of reliable and efficient data management cannot be overstated. Imagine a scenario where your critical business data, customer information,...

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Posted in: Solutions

Simplify Communications with UCaaS

February 1st, 2024 by admin

A group of three people on a conference video call with two other people

In the ever-evolving business communications landscape, staying ahead of the curve is crucial for success. One transformative solution that has gained prominence in recent years is Unified Communications as a Service (UCaaS). This innovative approach...

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Posted in: Solutions

Why Managed IT Services Are Essential for Any Company

January 2nd, 2024 by admin

A person on a phone attempting to fix the hardware of a computer

Business success heavily depends on the use of information technology. It improves efficiency, reduces cost, and brings several other benefits to the business. While having an in-house IT department was traditionally used as a measure to optimize...

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Posted in: Solutions

Streamline Operations with Help Desk Services

November 2nd, 2023 by admin

A smiling help desk employee

In a world where businesses are fighting to be the best, efficiency and seamless operations are critical to success. By managing these two things, you can focus on making improvements rather than spending time dealing with routine work. Help...

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Posted in: Solutions

How Does Network Management Benefit Your Business

October 3rd, 2023 by admin

A person using both a laptop and mobile phone

The effectiveness of your network management system directly influences your employees' efficiency. It has a major role in shaping your business's overall strength. In contrast, an inefficient network management system can result in security...

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Posted in: Solutions

The Benefits of Backup-As-A-Service

September 18th, 2023 by admin

A person working on data storage hardware

In an increasingly digital world, data is the lifeblood of businesses. The loss of critical data can have catastrophic consequences, ranging from financial losses to damage to a company's reputation. To mitigate these risks, organizations are turning...

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Posted in: Solutions

Improve Collaboration with Unified Communications

August 21st, 2023 by admin

Learn how Unified Communications help improve collaboration

Effective communication lies at the heart of successful collaborations within businesses and organizations. As companies strive to enhance productivity, streamline operations, and foster innovation, the need for seamless and efficient communication...

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Posted in: Solutions

Improve Productivity with Contact Center Solutions

August 2nd, 2023 by admin

A contact center employee providing solutions to help improve productivity

Organizations across various industries constantly seek ways to enhance their operational efficiency, deliver exceptional customer experiences, and drive growth in today's business landscape. One crucial area where companies can significantly improve...

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Posted in: Solutions

Streamline Operations with Managed IT Services

July 3rd, 2023 by admin

Learn how managed IT services can help streamline operations

In today's fast-paced and technologically driven business landscape, organizations across industries face the continuous challenge of optimizing their operations to stay competitive and meet evolving customer demands. A well-managed and...

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Posted in: Solutions

How Backup-as-a-Service Streamlines Disaster Recovery

June 16th, 2023 by admin

A person's finger hovering over a blue keyboard button that says 'Cloud Backup'

Streamlining disaster recovery is an essential component of any business's IT strategy. A business can be better prepared to respond to disruptive events such as natural disasters, cyber-attacks, or system failures by ensuring that the right processes...

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Posted in: Solutions

The Benefits of Hybrid Phone Solutions

June 1st, 2023 by admin

Learn all about why you should be using hybrid phone solutions

Hybrid phone solutions are gaining in popularity among businesses of all sizes. This type of communication system combines the best features of both traditional landline phones and internet-based VoIP technology, providing users with an...

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Posted in: Solutions

The Importance of Network Security Assessments

May 23rd, 2023 by admin

Learn why network security assessments are vital for businesses

Network security assessments are a critical part of any organization's cyber security efforts. Through a network security assessment, organizations can identify vulnerabilities and weaknesses in their network infrastructure that could be exploited...

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Posted in: Solutions, security

How Does a Help Desk Improves Customer Service?

May 12th, 2023 by admin

Help desk employees using headsets and computers to assist customers

A help desk is an information technology (IT) service that provides technical assistance and support to users of certain software, hardware, or other IT services. Help desks can be contacted either by phone, email, or webchat for immediate response...

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Posted in: Solutions

How Does Network Management Keep Your Business Protected?

April 26th, 2023 by admin

A person using a laptop and working on a brown wooden desk

Network management is a broad term that encompasses the processes, tools, and technologies used to monitor, maintain, control, and troubleshoot computer networks. It enables network administrators to have access to metrics about their networks, such...

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Posted in: Solutions

How a Contact Center Helps Improve Customer Service

April 5th, 2023 by admin

Contact Center employees working at their desks

A contact center is a centralized office that organizations use to manage all customer interactions. This includes phone calls, emails, web chats, and other communication channels. Contact centers are staffed with agents who help customers find solutions...

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Posted in: Solutions

Why You Should Think About Unified Communications for Remote Work

March 20th, 2023 by admin

A woman working remotely on her laptop

Adding unified communications for remote work can help increase collaboration, improve communication efficiency, and provide better customer service. Unified Communications (UC) allows employees to communicate across multiple devices, platforms,...

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Posted in: Solutions

The Benefits of Structured Cabling

March 10th, 2023 by admin

A structured cabling system in a ceiling

Structured cabling is a type of cabling system used to provide communications services, such as voice and data networks, across many different types of buildings and facilities. Structured cabling systems typically consist of patch panels, cables, connectors,...

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Posted in: Solutions

Importance of Endpoint Security

February 23rd, 2023 by admin

 blue locking shield on a background of ones and zeros

Endpoint security is a type of cybersecurity that focuses on protecting the various points of entry into an organization's network. Endpoints refer to any devices that can connect to a network, including computers, laptops, tablets, smartphones,...

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Posted in: Solutions, security

The Benefits of IT Management

February 10th, 2023 by admin

Business people walking in the background with a gear graphic overlaid

IT Management is the process of managing the resources and infrastructure needed to support the information technology needs of an organization. It involves planning, organizing, controlling, and optimizing IT resources to ensure they are used effectively...

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Posted in: Solutions

How Does a Contact Center Benefit Your Business?

January 25th, 2023 by admin

A bearded contact center employees looking at the screen of a computer

Contact centers are customer service organizations that provide support and assistance through multiple channels, such as telephone, web, email, or live chat. The purpose of contact centers is to enable customers to have their needs met quickly and...

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Posted in: Solutions

The Benefits of Network Management

January 5th, 2023 by admin

A black background with white lines, depicting a circuit board

Network management is the process of overseeing and controlling different aspects of a computer network. This includes ensuring that devices are connected properly, implementing security measures to protect sensitive data, monitoring network usage and...

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Posted in: Solutions

The Benefits of Backup as a Service

December 21st, 2022 by admin

A woman using a laptop in a server room

Backup as a Service (BaaS) offers numerous benefits to businesses looking for a reliable and secure way to store their data. Security: BaaS solutions provide robust protection of your critical data, with encryption protocols and other security measures...

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Posted in: Solutions

The Ultimate Guide to Choosing Contact Center Solutions

December 9th, 2022 by admin

A headset resting on a keyboard

Contact center solutions are designed to help organizations meet the ever-increasing demands of customer service by providing an efficient, cost-effective way of handling queries and requests. These solutions allow businesses to offer customers better...

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Posted in: Solutions

Protect Your Company with DTC's Cybersecurity Solutions

November 29th, 2022 by admin

A blue digital shield blocking red hacking attempts. Cyber security concept.

The field of cybersecurity is growing at an exponential rate. The world is quickly moving towards a digital society, and this has created a lot of pressure on both the public and private sectors to address cybersecurity issues. This has led to the creation...

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Posted in: Solutions

How Unified Communications Benefit Remote Workers and Businesses

November 8th, 2022 by admin

Co-workers using VoIP headsets with a laptop

When it comes to workplace communications, more and more businesses are turning to unified communications (UC) solutions. UC integrates all forms of communication into a single platform, making it easier for employees to connect with each other...

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Posted in: Solutions

The Benefits of Unified Communications as a Service (UCaaS)

October 28th, 2022 by admin

A business woman using a headset and a laptop to communicate with co-workers

UCaaS stands for Unified Communications as a Service. It is a cloud-based communication service that unifies various forms of communication, such as voice, video, and instant messaging, into a single platform. This unification makes it much easier...

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Posted in: Solutions

Do You Really Need to Invest in Cyber Security Services?

October 21st, 2022 by admin

A man touching a white lock with a threat level security graphic overlaid

If you're a startup, small or medium-sized business, you might have a preconceived notion that 'who on earth would attack my business?' Well, most SMBs think that, but research paints a different picture. According to research findings: More...

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Posted in: Solutions

What You Should Know About Remote Working

September 7th, 2022 by admin

Happy businessman leaning back in chair with hands behind his head in home office setting.

Working remotely has become increasingly popular in recent years, and for good reason. It offers a number of advantages over traditional office work, including greater flexibility, increased productivity, and improved work-life balance....

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Posted in: Solutions

Voice Communications: Which Platform Is Best for You?

August 8th, 2022 by admin

A businesswoman using a headset to communicate with customers

Voice Communications are an essential aspect of any business, and while companies realize this, the real deal arises in choosing which type of voice communications you want. Three types of voice communications are on-premise, cloud-based and...

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Posted in: Solutions

DTC – Your Company for Getting the Best Structured Cabling Set-Up

July 11th, 2022 by admin

Blue cables in control panel system server rack.

If you are someone who plans to get a cable set up done in your new office, then we are sure that you might have come across the word 'structured cabling' at least once. This particular term is the buzzword in the cabling...

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Posted in: Solutions

Move Your Data Center to the Cloud for More Robust and Power Efficient Interactions

June 8th, 2022 by admin

Contact center representative wearing a headset smiles into camera.

Cloud services are certainly trending, with many companies adopting this approach. Call and data centers moving to the cloud isn’t as surprising as you might think, considering how this transition can bring many benefits. ...

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Posted in: Solutions

UCaaS, a Wise Choice for Every Company

April 18th, 2022 by admin

A person outstretching their hand towards the viewer, as a graphic of lines connected to dots projects out of their hand to symbolize unified communications.

In recent years, the world of telecoms has evolved profoundly, and the cloud has become essential for companies. Today's professionals have more innovative solutions for communicating and working, and UCaaS is one of them. It is experiencing a worldwide...

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Posted in: Solutions

Pros and Cons of Cyber Security

March 22nd, 2022 by admin

Business team seated around conference table with futuristic padlock graphic overlaid on image

Everything we do these days is recorded digitally, and based on how you utilize it; this information may be used for your benefit or destructive purposes. There might not be a clear line at times as there is a lot of overlap to draw on when...

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Posted in: Solutions

How to Lead a Remote Workforce Effectively

February 16th, 2022 by admin

A woman wearing a red and white striped top talking on the phone, and using a laptop while working remotely

One of the biggest changes that businesses experienced during the pandemic was the introduction of the hybrid or remote work model. Initially, it was introduced to ensure the safety of the staff and clients; however, post-pandemic, it has become a...

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Posted in: Solutions

NEC's UNIVERGE Blue Engage Provides Benefits for Your Business

September 7th, 2021 by admin

A woman using a laptop while talking on the phone, with her coworkers in the background

With the pandemic still impacting the way businesses operate, the need for a flexible call center is high. With employees working remotely or in a hybrid manner, having the ability to work from anywhere is critical. At DTC, we understand these needs,...

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Posted in: Solutions

How NEC's UNIVERGE SV9500 Communications Solution Can Help Your Business Adapt to the Changing Work Culture

August 16th, 2021 by admin

 A man in a suit  leaning over to use a laptop and tablets, while they are connected by a holographic display showing a sphere

Work culture is evolving, as remote working is becoming a permanent part of many businesses' and industries' workforces. This evolution is already leading to technology rapidly changing to match this new demand for accommodating this mobile work style....

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Posted in: Solutions

How the NEC UNIVERGE BLUE ENGAGE Can Improve Your Call Center

June 17th, 2021 by admin

A smiling women sitting in an office chair wearing a headset, with her office out of focus in the background

Last year taught businesses everywhere many lessons. One of the things many of them learned was to expect the unexpected by being adaptable. Take call centers as an example, as due to the pandemic, they had a drastic change to their work culture. They...

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Posted in: Solutions

Support Your Workforce with Cloud Phone Systems

March 22nd, 2021 by admin

A silver cloud with computers, and servers connected to it

As the vaccine rollouts continue, and daily life is slowly returning to normal; you have to decide how you will structure your workforce. Are you going to keep your employees remote, bring them back into the office full-time, or use a hybrid approach?...

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Posted in: Solutions

Providing Communication Solutions for the Healthcare Industry

February 18th, 2021 by admin

A group of doctors talking while using a tablet

Communication plays a vital role in the success of any business. When healthcare is involved, communication is critical to patients' well-being and the community as a whole. At DTC, we understand the value of communication in healthcare, and our solutions...

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Posted in: Solutions

Why We're the Perfect Communication Provider for Every Industry

January 25th, 2021 by admin

New York skyline with a graphic overlay that has multiple different icons on it

Communication is a crucial pillar that every business needs to succeed, and that is an undeniable truth. However, not every business has identical needs when it comes to a communications system. The differing needs grow even more vast when you take...

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Posted in: Solutions

Remote Work Is Here to Stay, Is Your Business Prepared?

November 20th, 2020 by admin

A man working from home using a laptop, cell phone and a headset

The COVID-19 pandemic sped up an already growing trend of working from home. Businesses realize that if their employees have the right tools to communicate and collaborate effectively, then the square footage of the business office can be reduced drastically,...

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Posted in: Solutions

UNIVERGE BLUE, a Cloud Phone System That Lets Your Business Adapt

September 14th, 2020 by admin

A display of a global with dots connected by lines in the foreground over a smartphone held in one hand

To say times are uncertain for businesses everywhere would be an understatement, as many of them struggle to predict what may come next. That's why companies need to be adaptable to whatever else this year has in store for them. They need technology...

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Posted in: Solutions

DTC Provides Solutions for Businesses through COVID-19 Pandemic

August 18th, 2020 by admin

A man working from home in front of his computer while talking on the phone

The COVID-19 pandemic is a trying time for the US, with most businesses moving to a remote workforce. At the same time, other companies need to operate with reduced capacity due to social distancing restrictions. Companies are beginning to find...

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Posted in: Solutions

DTC Provides Cybersecurity Solutions to Protect Your Company

July 27th, 2020 by admin

A gold lock with a binary and digital icon overlay

The Coronavirus pandemic has forced the US to adapt to a new way of life, including most businesses working remotely. Companies needed to get home work stations set up so their employees could complete work-related tasks. The push to remote work...

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Posted in: Solutions

DTC Provides Cloud Communications to Empower Remote Workforce

July 5th, 2020 by admin

A man working from home using a headset and writing in a notepad

With remote work likely to be the norm for a while, businesses need a way to ensure high-quality communication and collaboration can take place. At DTC, we have a communication solution that is hosted in the cloud and will lower your company's operational...

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Posted in: Solutions

Unified Communications Helps Businesses During COVID-19

May 26th, 2020 by admin

A hexagon made of wires hovering above a woman's hand

As COVID-19 continues to impact businesses across the US, DTC is providing essential services to help our clients stay operational. We have been helping them ensure communications are available while employees are working remotely. Our Unified Communications...

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Posted in: Solutions

DTC is Here to Help Your Business

May 4th, 2020 by admin

A man in a suit extending his hand out and touching a holographic display of the world with graphs and data floating around it

As COVID-19 spreads and forces businesses to close down all across America, the ones left open are finding themselves in a difficult position. They find themselves confronting one of two challenges. One is switching over to a remote workforce,...

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Posted in: Solutions

Why Video Conferencing Is an Important Part of a Remote Workforce

April 20th, 2020 by admin

A man in a suit with glasses sitting at a table, video conferencing on his laptop with four other people

More and more businesses are switching over to a remote workforce as the COVID-19 pandemic spreads. Many of them find themselves having to deal with new issues that come with this new type of work. The biggest of these problems they are trying to deal...

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Posted in: Solutions

What Should Your Company Do to Recover From a Cyberattack?

March 4th, 2020 by admin

A hooded figure with computer code behind him depicting a hacker

Cyberattacks have become an all too common occurrence nowadays. The damage that can be caused to your business after an attack can be catastrophic. The potential to lose all of your data, as well as the negative impact on your company's reputation,...

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Posted in: Solutions

DTC Provides Phone and Surveillance Solutions for Southern California

January 23rd, 2020 by admin

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DTC prides itself on providing communications solutions to the Southern California region. Whether your company is a small business or a large corporation, we will find a solution that fits your business needs. We’d like to share a few projects...

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Posted in: Solutions

Digital Telecommunications Corporation Established in 1982 in Southern California.