September 18th, 2023 by admin
In an increasingly digital world, data is the lifeblood of businesses. The loss of critical data can have catastrophic consequences, ranging from financial losses to damage to a company's reputation. To mitigate these risks, organizations are turning...
Posted in: Solutions
August 21st, 2023 by admin
Effective communication lies at the heart of successful collaborations within businesses and organizations. As companies strive to enhance productivity, streamline operations, and foster innovation, the need for seamless and efficient communication...
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August 2nd, 2023 by admin
Organizations across various industries constantly seek ways to enhance their operational efficiency, deliver exceptional customer experiences, and drive growth in today's business landscape. One crucial area where companies can significantly improve...
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July 3rd, 2023 by admin
In today's fast-paced and technologically driven business landscape, organizations across industries face the continuous challenge of optimizing their operations to stay competitive and meet evolving customer demands. A well-managed and...
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June 16th, 2023 by admin
Streamlining disaster recovery is an essential component of any business's IT strategy. A business can be better prepared to respond to disruptive events such as natural disasters, cyber-attacks, or system failures by ensuring that the right processes...
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June 1st, 2023 by admin
Hybrid phone solutions are gaining in popularity among businesses of all sizes. This type of communication system combines the best features of both traditional landline phones and internet-based VoIP technology, providing users with an...
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May 23rd, 2023 by admin
Network security assessments are a critical part of any organization's cyber security efforts. Through a network security assessment, organizations can identify vulnerabilities and weaknesses in their network infrastructure that could be exploited...
May 12th, 2023 by admin
A help desk is an information technology (IT) service that provides technical assistance and support to users of certain software, hardware, or other IT services. Help desks can be contacted either by phone, email, or webchat for immediate response...
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April 26th, 2023 by admin
Network management is a broad term that encompasses the processes, tools, and technologies used to monitor, maintain, control, and troubleshoot computer networks. It enables network administrators to have access to metrics about their networks, such...
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April 5th, 2023 by admin
A contact center is a centralized office that organizations use to manage all customer interactions. This includes phone calls, emails, web chats, and other communication channels. Contact centers are staffed with agents who help customers find solutions...
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March 20th, 2023 by admin
Adding unified communications for remote work can help increase collaboration, improve communication efficiency, and provide better customer service. Unified Communications (UC) allows employees to communicate across multiple devices, platforms,...
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March 10th, 2023 by admin
Structured cabling is a type of cabling system used to provide communications services, such as voice and data networks, across many different types of buildings and facilities. Structured cabling systems typically consist of patch panels, cables, connectors,...
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February 23rd, 2023 by admin
Endpoint security is a type of cybersecurity that focuses on protecting the various points of entry into an organization's network. Endpoints refer to any devices that can connect to a network, including computers, laptops, tablets, smartphones,...
February 10th, 2023 by admin
IT Management is the process of managing the resources and infrastructure needed to support the information technology needs of an organization. It involves planning, organizing, controlling, and optimizing IT resources to ensure they are used effectively...
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January 25th, 2023 by admin
Contact centers are customer service organizations that provide support and assistance through multiple channels, such as telephone, web, email, or live chat. The purpose of contact centers is to enable customers to have their needs met quickly and...
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January 5th, 2023 by admin
Network management is the process of overseeing and controlling different aspects of a computer network. This includes ensuring that devices are connected properly, implementing security measures to protect sensitive data, monitoring network usage and...
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December 21st, 2022 by admin
Backup as a Service (BaaS) offers numerous benefits to businesses looking for a reliable and secure way to store their data. Security: BaaS solutions provide robust protection of your critical data, with encryption protocols and other security measures...
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December 9th, 2022 by admin
Contact center solutions are designed to help organizations meet the ever-increasing demands of customer service by providing an efficient, cost-effective way of handling queries and requests. These solutions allow businesses to offer customers better...
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November 29th, 2022 by admin
The field of cybersecurity is growing at an exponential rate. The world is quickly moving towards a digital society, and this has created a lot of pressure on both the public and private sectors to address cybersecurity issues. This has led to the creation...
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November 8th, 2022 by admin
When it comes to workplace communications, more and more businesses are turning to unified communications (UC) solutions. UC integrates all forms of communication into a single platform, making it easier for employees to connect with each other...
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October 28th, 2022 by admin
UCaaS stands for Unified Communications as a Service. It is a cloud-based communication service that unifies various forms of communication, such as voice, video, and instant messaging, into a single platform. This unification makes it much easier...
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October 21st, 2022 by admin
If you're a startup, small or medium-sized business, you might have a preconceived notion that 'who on earth would attack my business?' Well, most SMBs think that, but research paints a different picture. According to research findings: More...
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September 7th, 2022 by admin
Working remotely has become increasingly popular in recent years, and for good reason. It offers a number of advantages over traditional office work, including greater flexibility, increased productivity, and improved work-life balance....
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August 8th, 2022 by admin
Voice Communications are an essential aspect of any business, and while companies realize this, the real deal arises in choosing which type of voice communications you want. Three types of voice communications are on-premise, cloud-based and...
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July 11th, 2022 by admin
If you are someone who plans to get a cable set up done in your new office, then we are sure that you might have come across the word 'structured cabling' at least once. This particular term is the buzzword in the cabling...
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June 8th, 2022 by admin
Cloud services are certainly trending, with many companies adopting this approach. Call and data centers moving to the cloud isn’t as surprising as you might think, considering how this transition can bring many benefits. ...
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April 18th, 2022 by admin
In recent years, the world of telecoms has evolved profoundly, and the cloud has become essential for companies. Today's professionals have more innovative solutions for communicating and working, and UCaaS is one of them. It is experiencing a worldwide...
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March 22nd, 2022 by admin
Everything we do these days is recorded digitally, and based on how you utilize it; this information may be used for your benefit or destructive purposes. There might not be a clear line at times as there is a lot of overlap to draw on when...
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February 16th, 2022 by admin
One of the biggest changes that businesses experienced during the pandemic was the introduction of the hybrid or remote work model. Initially, it was introduced to ensure the safety of the staff and clients; however, post-pandemic, it has become a...
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September 7th, 2021 by admin
With the pandemic still impacting the way businesses operate, the need for a flexible call center is high. With employees working remotely or in a hybrid manner, having the ability to work from anywhere is critical. At DTC, we understand these needs,...
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August 16th, 2021 by admin
Work culture is evolving, as remote working is becoming a permanent part of many businesses' and industries' workforces. This evolution is already leading to technology rapidly changing to match this new demand for accommodating this mobile work style....
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June 17th, 2021 by admin
Last year taught businesses everywhere many lessons. One of the things many of them learned was to expect the unexpected by being adaptable. Take call centers as an example, as due to the pandemic, they had a drastic change to their work culture. They...
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March 22nd, 2021 by admin
As the vaccine rollouts continue, and daily life is slowly returning to normal; you have to decide how you will structure your workforce. Are you going to keep your employees remote, bring them back into the office full-time, or use a hybrid approach?...
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February 18th, 2021 by admin
Communication plays a vital role in the success of any business. When healthcare is involved, communication is critical to patients' well-being and the community as a whole. At DTC, we understand the value of communication in healthcare, and our solutions...
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January 25th, 2021 by admin
Communication is a crucial pillar that every business needs to succeed, and that is an undeniable truth. However, not every business has identical needs when it comes to a communications system. The differing needs grow even more vast when you take...
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November 20th, 2020 by admin
The COVID-19 pandemic sped up an already growing trend of working from home. Businesses realize that if their employees have the right tools to communicate and collaborate effectively, then the square footage of the business office can be reduced drastically,...
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September 14th, 2020 by admin
To say times are uncertain for businesses everywhere would be an understatement, as many of them struggle to predict what may come next. That's why companies need to be adaptable to whatever else this year has in store for them. They need technology...
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August 18th, 2020 by admin
The COVID-19 pandemic is a trying time for the US, with most businesses moving to a remote workforce. At the same time, other companies need to operate with reduced capacity due to social distancing restrictions. Companies are beginning to find...
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July 27th, 2020 by admin
The Coronavirus pandemic has forced the US to adapt to a new way of life, including most businesses working remotely. Companies needed to get home work stations set up so their employees could complete work-related tasks. The push to remote work...
Posted in: Solutions
July 5th, 2020 by admin
With remote work likely to be the norm for a while, businesses need a way to ensure high-quality communication and collaboration can take place. At DTC, we have a communication solution that is hosted in the cloud and will lower your company's operational...
Posted in: Solutions
May 26th, 2020 by admin
As COVID-19 continues to impact businesses across the US, DTC is providing essential services to help our clients stay operational. We have been helping them ensure communications are available while employees are working remotely. Our Unified Communications...
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May 4th, 2020 by admin
As COVID-19 spreads and forces businesses to close down all across America, the ones left open are finding themselves in a difficult position. They find themselves confronting one of two challenges. One is switching over to a remote workforce,...
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April 20th, 2020 by admin
More and more businesses are switching over to a remote workforce as the COVID-19 pandemic spreads. Many of them find themselves having to deal with new issues that come with this new type of work. The biggest of these problems they are trying to deal...
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March 4th, 2020 by admin
Cyberattacks have become an all too common occurrence nowadays. The damage that can be caused to your business after an attack can be catastrophic. The potential to lose all of your data, as well as the negative impact on your company's reputation,...
Posted in: Solutions
January 23rd, 2020 by admin
DTC prides itself on providing communications solutions to the Southern California region. Whether your company is a small business or a large corporation, we will find a solution that fits your business needs. We’d like to share a few projects...
Posted in: Solutions