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DTC Technology Articles

How Does a Help Desk Improves Customer Service?

May 12th, 2023 by admin

Help desk employees using headsets and computers to assist customers

A help desk is an information technology (IT) service that provides technical assistance and support to users of certain software, hardware, or other IT services. Help desks can be contacted either by phone, email, or webchat for immediate response...

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Posted in: Solutions

How Does Network Management Keep Your Business Protected?

April 26th, 2023 by admin

A person using a laptop and working on a brown wooden desk

Network management is a broad term that encompasses the processes, tools, and technologies used to monitor, maintain, control, and troubleshoot computer networks. It enables network administrators to have access to metrics about their networks, such...

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Posted in: Solutions

The Benefits of IT Management

February 10th, 2023 by admin

Business people walking in the background with a gear graphic overlaid

IT Management is the process of managing the resources and infrastructure needed to support the information technology needs of an organization. It involves planning, organizing, controlling, and optimizing IT resources to ensure they are used effectively...

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Posted in: Solutions

How Does a Contact Center Benefit Your Business?

January 25th, 2023 by admin

A bearded contact center employees looking at the screen of a computer

Contact centers are customer service organizations that provide support and assistance through multiple channels, such as telephone, web, email, or live chat. The purpose of contact centers is to enable customers to have their needs met quickly and...

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Posted in: Solutions

The Benefits of Network Management

January 5th, 2023 by admin

A black background with white lines, depicting a circuit board

Network management is the process of overseeing and controlling different aspects of a computer network. This includes ensuring that devices are connected properly, implementing security measures to protect sensitive data, monitoring network usage and...

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Posted in: Solutions