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UCaaS, a Wise Choice for Every Company

April 18th, 2022 by admin

A person outstretching their hand towards the viewer, as a graphic of lines connected to dots projects out of their hand to symbolize unified communications.

In recent years, the world of telecoms has evolved profoundly, and the cloud has become essential for companies. Today's professionals have more innovative solutions for communicating and working, and UCaaS is one of them. It is experiencing a worldwide craze and is set to become the dominant model for supporting what is now called the Digital Workplace, the working environment for employees.

Here we explain why UCaaS is a winning bet for every company, but let's first discuss what is understood by UCaaS!

What is Understood by UCaaS?

UCaaS, or Unified Communications as a Service, is an improved version of unified communications tools (UCs) integrating the cloud. However, it is important to note that two UCaaS solutions will not necessarily have the same functionalities. For example, if the objective is always to centralize and streamline communications in a company (internal and external, with customers, suppliers, etc.), there are many ways to achieve this. Thus, among the features offered by publishers of UCaaS solutions, we can find in particular:

The telephone system (interactive voice server, contact center, call routing and qualification, etc.)

  • Instant chat
  • Meetings, video conferencing
  • Presence status management
  • Monitoring of ongoing projects
  • Online media and document sharing

For a company that chooses to set up a UCaaS solution, it is, in fact, a question of entrusting the management of all its communication infrastructure to a third-party service provider on one or more of the aspects mentioned above. Thanks to the cloud, UCaaS solutions are freed from the company's physical offices' limits and provide their services from anywhere, as long as Internet access is available.

UCaaS, the Fusion between Telephony and Collaboration

The rise of UCaaS today allows the real unification of telephony and collaboration: the entire telephony infrastructure component is now virtualized in the cloud.

Companies will have fewer PABX or even IBPX points on their sites, just as the mail server is more and more in the cloud and for videoconferencing equipment, replaced by internet services. The cloud is in the process of unifying all of the company's means of communication and collaboration. Still, this unification does not mean choosing all the tools from the same supplier but rather knowing how to bring together the available solutions. The important thing is to ensure a seamless experience for the user.

Tools that Promote Collaboration and Teamwork

UCaaS brings together the communication channels used by a company within a single platform. This mainly concerns fixed and mobile telephony, video, instant messaging, videoconferencing, collaborative tools, and electronic messaging. These services are accessible to everyone at any time. As a result, their use is more flexible, and above all, each company benefits from a tailor-made telecom solution adapted to its needs.

In addition, UCaaS promotes internal and external exchanges and collaboration because it is easier to reach a collaborator or a customer, regardless of their geographical location. They offer more functionalities thanks to the cloud, including data synchronized in real-time, simplified exchanges, greater visibility on calendars, and the organization of remote meetings.

UCaaS Model

UCaaS is generally offered in two types of architectures:

  1. Single-tenancy

    Customers get their own single-install, a custom software platform that integrates with on-premises applications in single-instance or multi-instance solutions. This solution is much safer and more reliable since the company's information is completely separated from other clients in the cloud. In addition, potential problems with other client instances do not affect the operation of the others at all.

  2. Multi-tenancy

    The customers share the same software platform in a multi-tenant solution. The platform is hosted in the provider's data center, which is also responsible for carrying out the pertinent software updates. These solutions are cheaper because they are inherently less customizable and less flexible than instance systems.

In some cases, organizations opt for a hybrid environment, keeping part of their unified communications infrastructure on-premises. At the same time, other applications are pushed to the cloud for security and ease of management.

UCaaS: A Solution for Each Case

Initially, the UCaaS model was adopted by small businesses, which can often be limited in resources and workforce to manage an on-premises unified communications solution properly. But now, medium and large companies are taking advantage of UCaaS to optimize their communications, connect multiple sites simultaneously and provide quality support.

By promoting collaboration, UCaaS can increase daily productivity. Their management and administration are also simpler. In addition, moving to these unified communications on demand leads to lower costs since it is unnecessary to invest in traditional and expensive telecom equipment. Thus, with UCaaS, a company avoids hardware maintenance, renewal, and upkeep costs.

UCaaS also helps improve your speed of response and adaptability to changes. For example, when an occasional worker needs to be added or removed, this can be done directly in the system without having to readjust the communication infrastructure each time. Finally, cloud-based business communication offers a unified user experience for anyone working on the go or remotely.


We can see that if the functionalities of unified communications in the cloud are important, they primarily appeal to companies to reduce telecom costs that they generate. Unified communications carry many promises, and therefore, UCaaS is a winning bet for every company. Opt for a telephony solution adapted to new ways of working!

Posted in: Solutions