January 25th, 2023 by admin
Contact centers are customer service organizations that provide support and assistance through multiple channels, such as telephone, web, email, or live chat. The purpose of contact centers is to enable customers to have their needs met quickly and...
Posted in: Solutions
November 8th, 2022 by admin
When it comes to workplace communications, more and more businesses are turning to unified communications (UC) solutions. UC integrates all forms of communication into a single platform, making it easier for employees to connect with each other...
Posted in: Solutions
October 28th, 2022 by admin
UCaaS stands for Unified Communications as a Service. It is a cloud-based communication service that unifies various forms of communication, such as voice, video, and instant messaging, into a single platform. This unification makes it much easier...
Posted in: Solutions
August 8th, 2022 by admin
Voice Communications are an essential aspect of any business, and while companies realize this, the real deal arises in choosing which type of voice communications you want. Three types of voice communications are on-premise, cloud-based and...
Posted in: Solutions
April 18th, 2022 by admin
In recent years, the world of telecoms has evolved profoundly, and the cloud has become essential for companies. Today's professionals have more innovative solutions for communicating and working, and UCaaS is one of them. It is experiencing a worldwide...
Posted in: Solutions