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How Does a Contact Center Benefit Your Business?

January 25th, 2023 by admin

A bearded contact center employees looking at the screen of a computer

Contact centers are customer service organizations that provide support and assistance through multiple channels, such as telephone, web, email, or live chat. The purpose of contact centers is to enable customers to have their needs met quickly and...

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Posted in: Solutions

The Benefits of Network Management

January 5th, 2023 by admin

A black background with white lines, depicting a circuit board

Network management is the process of overseeing and controlling different aspects of a computer network. This includes ensuring that devices are connected properly, implementing security measures to protect sensitive data, monitoring network usage and...

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Posted in: Solutions

The Benefits of Backup as a Service

December 21st, 2022 by admin

A woman using a laptop in a server room

Backup as a Service (BaaS) offers numerous benefits to businesses looking for a reliable and secure way to store their data. Security: BaaS solutions provide robust protection of your critical data, with encryption protocols and other security measures...

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Posted in: Solutions

The Ultimate Guide to Choosing Contact Center Solutions

December 9th, 2022 by admin

A headset resting on a keyboard

Contact center solutions are designed to help organizations meet the ever-increasing demands of customer service by providing an efficient, cost-effective way of handling queries and requests. These solutions allow businesses to offer customers better...

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Posted in: Solutions

Protect Your Company with DTC's Cybersecurity Solutions

November 29th, 2022 by admin

A blue digital shield blocking red hacking attempts. Cyber security concept.

The field of cybersecurity is growing at an exponential rate. The world is quickly moving towards a digital society, and this has created a lot of pressure on both the public and private sectors to address cybersecurity issues. This has led to the creation...

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Posted in: Solutions

How Unified Communications Benefit Remote Workers and Businesses

November 8th, 2022 by admin

Co-workers using VoIP headsets with a laptop

When it comes to workplace communications, more and more businesses are turning to unified communications (UC) solutions. UC integrates all forms of communication into a single platform, making it easier for employees to connect with each other...

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Posted in: Solutions

The Benefits of Unified Communications as a Service (UCaaS)

October 28th, 2022 by admin

A business woman using a headset and a laptop to communicate with co-workers

UCaaS stands for Unified Communications as a Service. It is a cloud-based communication service that unifies various forms of communication, such as voice, video, and instant messaging, into a single platform. This unification makes it much easier...

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Posted in: Solutions

Do You Really Need to Invest in Cyber Security Services?

October 21st, 2022 by admin

A man touching a white lock with a threat level security graphic overlaid

If you're a startup, small or medium-sized business, you might have a preconceived notion that 'who on earth would attack my business?' Well, most SMBs think that, but research paints a different picture. According to research findings: More...

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Posted in: Solutions

What You Should Know About Remote Working

September 7th, 2022 by admin

Happy businessman leaning back in chair with hands behind his head in home office setting.

Working remotely has become increasingly popular in recent years, and for good reason. It offers a number of advantages over traditional office work, including greater flexibility, increased productivity, and improved work-life balance....

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Posted in: Solutions

Voice Communications: Which Platform Is Best for You?

August 8th, 2022 by admin

A businesswoman using a headset to communicate with customers

Voice Communications are an essential aspect of any business, and while companies realize this, the real deal arises in choosing which type of voice communications you want. Three types of voice communications are on-premise, cloud-based and...

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Posted in: Solutions