DTC logo

DTC Technology Articles

Avoid Costly Downtime with Backup as a Service

March 1st, 2024 by admin

A tablet in the foreground with data servers in the background

In the digital era, where data is the lifeblood of businesses and individuals alike, the importance of reliable and efficient data management cannot be overstated. Imagine a scenario where your critical business data, customer information,...

Read Full Story »

Posted in: Solutions

Simplify Communications with UCaaS

February 1st, 2024 by admin

A group of three people on a conference video call with two other people

In the ever-evolving business communications landscape, staying ahead of the curve is crucial for success. One transformative solution that has gained prominence in recent years is Unified Communications as a Service (UCaaS). This innovative approach...

Read Full Story »

Posted in: Solutions

How Cybersecurity Assessments Benefit Your Business

December 1st, 2023 by admin

A digital lock representing the security that cyber protection and assements can bring to the table

In today's interconnected world, cybersecurity has become a paramount concern for businesses of all sizes and industries. The threat landscape continues to evolve, with cyberattacks growing in sophistication and frequency. To safeguard sensitive...

Read Full Story »

Posted in: security

Streamline Operations with Help Desk Services

November 2nd, 2023 by admin

A smiling help desk employee

In a world where businesses are fighting to be the best, efficiency and seamless operations are critical to success. By managing these two things, you can focus on making improvements rather than spending time dealing with routine work. Help...

Read Full Story »

Posted in: Solutions

How Does Network Management Benefit Your Business

October 3rd, 2023 by admin

A person using both a laptop and mobile phone

The effectiveness of your network management system directly influences your employees' efficiency. It has a major role in shaping your business's overall strength. In contrast, an inefficient network management system can result in security...

Read Full Story »

Posted in: Solutions

The Benefits of Backup-As-A-Service

September 18th, 2023 by admin

A person working on data storage hardware

In an increasingly digital world, data is the lifeblood of businesses. The loss of critical data can have catastrophic consequences, ranging from financial losses to damage to a company's reputation. To mitigate these risks, organizations are turning...

Read Full Story »

Posted in: Solutions

Why Cyber Security is Essential to Your Business

September 1st, 2023 by admin

a lock overlayed on a person to convey the concept of security

In the digital age, where technology drives nearly every facet of business operations, there's no way to overstate the significance of cybersecurity. Organizations increasingly rely on digital platforms for everything - data storage, communication...

Read Full Story »

Posted in: security

Improve Productivity with Contact Center Solutions

August 2nd, 2023 by admin

A contact center employee providing solutions to help improve productivity

Organizations across various industries constantly seek ways to enhance their operational efficiency, deliver exceptional customer experiences, and drive growth in today's business landscape. One crucial area where companies can significantly improve...

Read Full Story »

Posted in: Solutions

Why Your Company Needs Endpoint Security Solutions

July 17th, 2023 by admin

Learn why every company needs endpoint security solutions

In today's interconnected world, where businesses heavily rely on technology for their operations, the security of digital assets has become a paramount concern. Cyber-attacks and data breaches are not only increasing in frequency but...

Read Full Story »

Posted in: security

Streamline Operations with Managed IT Services

July 3rd, 2023 by admin

Learn how managed IT services can help streamline operations

In today's fast-paced and technologically driven business landscape, organizations across industries face the continuous challenge of optimizing their operations to stay competitive and meet evolving customer demands. A well-managed and...

Read Full Story »

Posted in: Solutions

How Backup-as-a-Service Streamlines Disaster Recovery

June 16th, 2023 by admin

A person's finger hovering over a blue keyboard button that says 'Cloud Backup'

Streamlining disaster recovery is an essential component of any business's IT strategy. A business can be better prepared to respond to disruptive events such as natural disasters, cyber-attacks, or system failures by ensuring that the right processes...

Read Full Story »

Posted in: Solutions

The Benefits of Hybrid Phone Solutions

June 1st, 2023 by admin

Learn all about why you should be using hybrid phone solutions

Hybrid phone solutions are gaining in popularity among businesses of all sizes. This type of communication system combines the best features of both traditional landline phones and internet-based VoIP technology, providing users with an...

Read Full Story »

Posted in: Solutions

How a Contact Center Helps Improve Customer Service

April 5th, 2023 by admin

Contact Center employees working at their desks

A contact center is a centralized office that organizations use to manage all customer interactions. This includes phone calls, emails, web chats, and other communication channels. Contact centers are staffed with agents who help customers find solutions...

Read Full Story »

Posted in: Solutions

The Benefits of IT Management

February 10th, 2023 by admin

Business people walking in the background with a gear graphic overlaid

IT Management is the process of managing the resources and infrastructure needed to support the information technology needs of an organization. It involves planning, organizing, controlling, and optimizing IT resources to ensure they are used effectively...

Read Full Story »

Posted in: Solutions

How Does a Contact Center Benefit Your Business?

January 25th, 2023 by admin

A bearded contact center employees looking at the screen of a computer

Contact centers are customer service organizations that provide support and assistance through multiple channels, such as telephone, web, email, or live chat. The purpose of contact centers is to enable customers to have their needs met quickly and...

Read Full Story »

Posted in: Solutions

The Ultimate Guide to Choosing Contact Center Solutions

December 9th, 2022 by admin

A headset resting on a keyboard

Contact center solutions are designed to help organizations meet the ever-increasing demands of customer service by providing an efficient, cost-effective way of handling queries and requests. These solutions allow businesses to offer customers better...

Read Full Story »

Posted in: Solutions

Protect Your Company with DTC's Cybersecurity Solutions

November 29th, 2022 by admin

A blue digital shield blocking red hacking attempts. Cyber security concept.

The field of cybersecurity is growing at an exponential rate. The world is quickly moving towards a digital society, and this has created a lot of pressure on both the public and private sectors to address cybersecurity issues. This has led to the creation...

Read Full Story »

Posted in: Solutions

How Unified Communications Benefit Remote Workers and Businesses

November 8th, 2022 by admin

Co-workers using VoIP headsets with a laptop

When it comes to workplace communications, more and more businesses are turning to unified communications (UC) solutions. UC integrates all forms of communication into a single platform, making it easier for employees to connect with each other...

Read Full Story »

Posted in: Solutions

Voice Communications: Which Platform Is Best for You?

August 8th, 2022 by admin

A businesswoman using a headset to communicate with customers

Voice Communications are an essential aspect of any business, and while companies realize this, the real deal arises in choosing which type of voice communications you want. Three types of voice communications are on-premise, cloud-based and...

Read Full Story »

Posted in: Solutions

Move Your Data Center to the Cloud for More Robust and Power Efficient Interactions

June 8th, 2022 by admin

Contact center representative wearing a headset smiles into camera.

Cloud services are certainly trending, with many companies adopting this approach. Call and data centers moving to the cloud isn’t as surprising as you might think, considering how this transition can bring many benefits. ...

Read Full Story »

Posted in: Solutions

How to Lead a Remote Workforce Effectively

February 16th, 2022 by admin

A woman wearing a red and white striped top talking on the phone, and using a laptop while working remotely

One of the biggest changes that businesses experienced during the pandemic was the introduction of the hybrid or remote work model. Initially, it was introduced to ensure the safety of the staff and clients; however, post-pandemic, it has become a...

Read Full Story »

Posted in: Solutions

NEC's UNIVERGE Blue Engage Provides Benefits for Your Business

September 7th, 2021 by admin

A woman using a laptop while talking on the phone, with her coworkers in the background

With the pandemic still impacting the way businesses operate, the need for a flexible call center is high. With employees working remotely or in a hybrid manner, having the ability to work from anywhere is critical. At DTC, we understand these needs,...

Read Full Story »

Posted in: Solutions

Providing Communication Solutions for the Healthcare Industry

February 18th, 2021 by admin

A group of doctors talking while using a tablet

Communication plays a vital role in the success of any business. When healthcare is involved, communication is critical to patients' well-being and the community as a whole. At DTC, we understand the value of communication in healthcare, and our solutions...

Read Full Story »

Posted in: Solutions

Why We're the Perfect Communication Provider for Every Industry

January 25th, 2021 by admin

New York skyline with a graphic overlay that has multiple different icons on it

Communication is a crucial pillar that every business needs to succeed, and that is an undeniable truth. However, not every business has identical needs when it comes to a communications system. The differing needs grow even more vast when you take...

Read Full Story »

Posted in: Solutions

Remote Work Is Here to Stay, Is Your Business Prepared?

November 20th, 2020 by admin

A man working from home using a laptop, cell phone and a headset

The COVID-19 pandemic sped up an already growing trend of working from home. Businesses realize that if their employees have the right tools to communicate and collaborate effectively, then the square footage of the business office can be reduced drastically,...

Read Full Story »

Posted in: Solutions

UNIVERGE BLUE, a Cloud Phone System That Lets Your Business Adapt

September 14th, 2020 by admin

A display of a global with dots connected by lines in the foreground over a smartphone held in one hand

To say times are uncertain for businesses everywhere would be an understatement, as many of them struggle to predict what may come next. That's why companies need to be adaptable to whatever else this year has in store for them. They need technology...

Read Full Story »

Posted in: Solutions

DTC Provides Solutions for Businesses through COVID-19 Pandemic

August 18th, 2020 by admin

A man working from home in front of his computer while talking on the phone

The COVID-19 pandemic is a trying time for the US, with most businesses moving to a remote workforce. At the same time, other companies need to operate with reduced capacity due to social distancing restrictions. Companies are beginning to find...

Read Full Story »

Posted in: Solutions

Unified Communications Helps Businesses During COVID-19

May 26th, 2020 by admin

A hexagon made of wires hovering above a woman's hand

As COVID-19 continues to impact businesses across the US, DTC is providing essential services to help our clients stay operational. We have been helping them ensure communications are available while employees are working remotely. Our Unified Communications...

Read Full Story »

Posted in: Solutions

DTC is Here to Help Your Business

May 4th, 2020 by admin

A man in a suit extending his hand out and touching a holographic display of the world with graphs and data floating around it

As COVID-19 spreads and forces businesses to close down all across America, the ones left open are finding themselves in a difficult position. They find themselves confronting one of two challenges. One is switching over to a remote workforce,...

Read Full Story »

Posted in: Solutions

What Should Your Company Do to Recover From a Cyberattack?

March 4th, 2020 by admin

A hooded figure with computer code behind him depicting a hacker

Cyberattacks have become an all too common occurrence nowadays. The damage that can be caused to your business after an attack can be catastrophic. The potential to lose all of your data, as well as the negative impact on your company's reputation,...

Read Full Story »

Posted in: Solutions

DTC Provides Phone and Surveillance Solutions for Southern California

January 23rd, 2020 by admin

Two businessmen shaking hands with buildings in the background

DTC prides itself on providing communications solutions to the Southern California region. Whether your company is a small business or a large corporation, we will find a solution that fits your business needs. We’d like to share a few projects...

Read Full Story »

Posted in: Solutions

5 Ways DTC Secure Combats Cybersecurity Threats

November 21st, 2019 by admin

Hand Outstretched for Handshake, Business Partnership/Customer Service Concept

No business is safe from a cyber threat. Many small business owners are under the pretense that criminals are only looking for high-profile enterprises and corporations, because of this notion, smaller organizations let their guards down quicker. According...

Read Full Story »

Posted in: company

DTC Mission & Values

September 16th, 2019 by admin

Hand Outstretched for Handshake, Business Partnership/Customer Service Concept

DTC will consistently deliver the highest quality service to its customers, with respect and integrity. DTC will establish strong relationships with the intention of being a good business partner in promoting its customers' achievement of their own business...

Read Full Story »

Posted in: company