May 12th, 2023 by admin
A help desk is an information technology (IT) service that provides technical assistance and support to users of certain software, hardware, or other IT services. Help desks can be contacted either by phone, email, or webchat for immediate response...
Posted in: Solutions
April 5th, 2023 by admin
A contact center is a centralized office that organizations use to manage all customer interactions. This includes phone calls, emails, web chats, and other communication channels. Contact centers are staffed with agents who help customers find solutions...
Posted in: Solutions
March 20th, 2023 by admin
Adding unified communications for remote work can help increase collaboration, improve communication efficiency, and provide better customer service. Unified Communications (UC) allows employees to communicate across multiple devices, platforms,...
Posted in: Solutions
December 9th, 2022 by admin
Contact center solutions are designed to help organizations meet the ever-increasing demands of customer service by providing an efficient, cost-effective way of handling queries and requests. These solutions allow businesses to offer customers better...
Posted in: Solutions
September 7th, 2022 by admin
Working remotely has become increasingly popular in recent years, and for good reason. It offers a number of advantages over traditional office work, including greater flexibility, increased productivity, and improved work-life balance....
Posted in: Solutions
June 8th, 2022 by admin
Cloud services are certainly trending, with many companies adopting this approach. Call and data centers moving to the cloud isn’t as surprising as you might think, considering how this transition can bring many benefits. ...
Posted in: Solutions
September 7th, 2021 by admin
With the pandemic still impacting the way businesses operate, the need for a flexible call center is high. With employees working remotely or in a hybrid manner, having the ability to work from anywhere is critical. At DTC, we understand these needs,...
Posted in: Solutions
May 26th, 2020 by admin
As COVID-19 continues to impact businesses across the US, DTC is providing essential services to help our clients stay operational. We have been helping them ensure communications are available while employees are working remotely. Our Unified Communications...
Posted in: Solutions
September 16th, 2019 by admin
DTC will consistently deliver the highest quality service to its customers, with respect and integrity. DTC will establish strong relationships with the intention of being a good business partner in promoting its customers' achievement of their own business...
Posted in: company