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The Ultimate Guide to Choosing Contact Center Solutions

December 9th, 2022 by admin

A headset resting on a keyboard

Contact center solutions are designed to help organizations meet the ever-increasing demands of customer service by providing an efficient, cost-effective way of handling queries and requests. These solutions allow businesses to offer customers better...

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Posted in: Solutions

What You Should Know About Remote Working

September 7th, 2022 by admin

Happy businessman leaning back in chair with hands behind his head in home office setting.

Working remotely has become increasingly popular in recent years, and for good reason. It offers a number of advantages over traditional office work, including greater flexibility, increased productivity, and improved work-life balance....

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Posted in: Solutions

Move Your Data Center to the Cloud for More Robust and Power Efficient Interactions

June 8th, 2022 by admin

Contact center representative wearing a headset smiles into camera.

Cloud services are certainly trending, with many companies adopting this approach. Call and data centers moving to the cloud isn’t as surprising as you might think, considering how this transition can bring many benefits. ...

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Posted in: Solutions

NEC's UNIVERGE Blue Engage Provides Benefits for Your Business

September 7th, 2021 by admin

A woman using a laptop while talking on the phone, with her coworkers in the background

With the pandemic still impacting the way businesses operate, the need for a flexible call center is high. With employees working remotely or in a hybrid manner, having the ability to work from anywhere is critical. At DTC, we understand these needs,...

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Posted in: Solutions

Unified Communications Helps Businesses During COVID-19

May 26th, 2020 by admin

A hexagon made of wires hovering above a woman's hand

As COVID-19 continues to impact businesses across the US, DTC is providing essential services to help our clients stay operational. We have been helping them ensure communications are available while employees are working remotely. Our Unified Communications...

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Posted in: Solutions

DTC Mission & Values

September 16th, 2019 by admin

Hand Outstretched for Handshake, Business Partnership/Customer Service Concept

DTC will consistently deliver the highest quality service to its customers, with respect and integrity. DTC will establish strong relationships with the intention of being a good business partner in promoting its customers' achievement of their own business...

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