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DTC Technology Articles

How Does a Help Desk Improves Customer Service?

May 12th, 2023 by admin

Help desk employees using headsets and computers to assist customers

A help desk is an information technology (IT) service that provides technical assistance and support to users of certain software, hardware, or other IT services. Help desks can be contacted either by phone, email, or webchat for immediate response...

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Posted in: Solutions

How Does a Contact Center Benefit Your Business?

January 25th, 2023 by admin

A bearded contact center employees looking at the screen of a computer

Contact centers are customer service organizations that provide support and assistance through multiple channels, such as telephone, web, email, or live chat. The purpose of contact centers is to enable customers to have their needs met quickly and...

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Posted in: Solutions

The Benefits of Unified Communications as a Service (UCaaS)

October 28th, 2022 by admin

A business woman using a headset and a laptop to communicate with co-workers

UCaaS stands for Unified Communications as a Service. It is a cloud-based communication service that unifies various forms of communication, such as voice, video, and instant messaging, into a single platform. This unification makes it much easier...

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Posted in: Solutions

Move Your Data Center to the Cloud for More Robust and Power Efficient Interactions

June 8th, 2022 by admin

Contact center representative wearing a headset smiles into camera.

Cloud services are certainly trending, with many companies adopting this approach. Call and data centers moving to the cloud isn’t as surprising as you might think, considering how this transition can bring many benefits. ...

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Posted in: Solutions

How to Lead a Remote Workforce Effectively

February 16th, 2022 by admin

A woman wearing a red and white striped top talking on the phone, and using a laptop while working remotely

One of the biggest changes that businesses experienced during the pandemic was the introduction of the hybrid or remote work model. Initially, it was introduced to ensure the safety of the staff and clients; however, post-pandemic, it has become a...

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Posted in: Solutions

NEC's UNIVERGE Blue Engage Provides Benefits for Your Business

September 7th, 2021 by admin

A woman using a laptop while talking on the phone, with her coworkers in the background

With the pandemic still impacting the way businesses operate, the need for a flexible call center is high. With employees working remotely or in a hybrid manner, having the ability to work from anywhere is critical. At DTC, we understand these needs,...

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Posted in: Solutions

Support Your Workforce with Cloud Phone Systems

March 22nd, 2021 by admin

A silver cloud with computers, and servers connected to it

As the vaccine rollouts continue, and daily life is slowly returning to normal; you have to decide how you will structure your workforce. Are you going to keep your employees remote, bring them back into the office full-time, or use a hybrid approach?...

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Posted in: Solutions

Why We're the Perfect Communication Provider for Every Industry

January 25th, 2021 by admin

New York skyline with a graphic overlay that has multiple different icons on it

Communication is a crucial pillar that every business needs to succeed, and that is an undeniable truth. However, not every business has identical needs when it comes to a communications system. The differing needs grow even more vast when you take...

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Posted in: Solutions

UNIVERGE BLUE, a Cloud Phone System That Lets Your Business Adapt

September 14th, 2020 by admin

A display of a global with dots connected by lines in the foreground over a smartphone held in one hand

To say times are uncertain for businesses everywhere would be an understatement, as many of them struggle to predict what may come next. That's why companies need to be adaptable to whatever else this year has in store for them. They need technology...

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Posted in: Solutions

DTC Provides Solutions for Businesses through COVID-19 Pandemic

August 18th, 2020 by admin

A man working from home in front of his computer while talking on the phone

The COVID-19 pandemic is a trying time for the US, with most businesses moving to a remote workforce. At the same time, other companies need to operate with reduced capacity due to social distancing restrictions. Companies are beginning to find...

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Posted in: Solutions

Unified Communications Helps Businesses During COVID-19

May 26th, 2020 by admin

A hexagon made of wires hovering above a woman's hand

As COVID-19 continues to impact businesses across the US, DTC is providing essential services to help our clients stay operational. We have been helping them ensure communications are available while employees are working remotely. Our Unified Communications...

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Posted in: Solutions

DTC is Here to Help Your Business

May 4th, 2020 by admin

A man in a suit extending his hand out and touching a holographic display of the world with graphs and data floating around it

As COVID-19 spreads and forces businesses to close down all across America, the ones left open are finding themselves in a difficult position. They find themselves confronting one of two challenges. One is switching over to a remote workforce,...

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Posted in: Solutions

5 Ways DTC Secure Combats Cybersecurity Threats

November 21st, 2019 by admin

Hand Outstretched for Handshake, Business Partnership/Customer Service Concept

No business is safe from a cyber threat. Many small business owners are under the pretense that criminals are only looking for high-profile enterprises and corporations, because of this notion, smaller organizations let their guards down quicker. According...

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Posted in: company

Cloud Computing in Healthcare

November 8th, 2019 by admin

Healthcare professional on tablet

DTC offers complete voice, network, and data solutions for healthcare and health-based organizations. Our job is to find the right technology to simplify your operations and boost business quality with cost-effective and productive tools and solutions....

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Posted in: company