November 1st, 2024 by admin
In the rapidly evolving digital landscape, businesses are faced with the daunting challenge of delivering exceptional customer experiences across multiple channels. With customer expectations soaring and the demand for seamless, omnichannel interactions...
Posted in: Cloud
May 12th, 2023 by admin
A help desk is an information technology (IT) service that provides technical assistance and support to users of certain software, hardware, or other IT services. Help desks can be contacted either by phone, email, or webchat for immediate response...
Posted in: Solutions
January 25th, 2023 by admin
Contact centers are customer service organizations that provide support and assistance through multiple channels, such as telephone, web, email, or live chat. The purpose of contact centers is to enable customers to have their needs met quickly and...
Posted in: Solutions
October 28th, 2022 by admin
UCaaS stands for Unified Communications as a Service. It is a cloud-based communication service that unifies various forms of communication, such as voice, video, and instant messaging, into a single platform. This unification makes it much easier...
Posted in: Solutions
June 8th, 2022 by admin
Cloud services are certainly trending, with many companies adopting this approach. Call and data centers moving to the cloud isn’t as surprising as you might think, considering how this transition can bring many benefits. ...
Posted in: Solutions
February 16th, 2022 by admin
One of the biggest changes that businesses experienced during the pandemic was the introduction of the hybrid or remote work model. Initially, it was introduced to ensure the safety of the staff and clients; however, post-pandemic, it has become a...
Posted in: Solutions
September 7th, 2021 by admin
With the pandemic still impacting the way businesses operate, the need for a flexible call center is high. With employees working remotely or in a hybrid manner, having the ability to work from anywhere is critical. At DTC, we understand these needs,...
Posted in: Solutions
March 22nd, 2021 by admin
As the vaccine rollouts continue, and daily life is slowly returning to normal; you have to decide how you will structure your workforce. Are you going to keep your employees remote, bring them back into the office full-time, or use a hybrid approach?...
Posted in: Solutions
January 25th, 2021 by admin
Communication is a crucial pillar that every business needs to succeed, and that is an undeniable truth. However, not every business has identical needs when it comes to a communications system. The differing needs grow even more vast when you take...
Posted in: Solutions
September 14th, 2020 by admin
To say times are uncertain for businesses everywhere would be an understatement, as many of them struggle to predict what may come next. That's why companies need to be adaptable to whatever else this year has in store for them. They need technology...
Posted in: Solutions
August 18th, 2020 by admin
The COVID-19 pandemic is a trying time for the US, with most businesses moving to a remote workforce. At the same time, other companies need to operate with reduced capacity due to social distancing restrictions. Companies are beginning to find...
Posted in: Solutions
May 26th, 2020 by admin
As COVID-19 continues to impact businesses across the US, DTC is providing essential services to help our clients stay operational. We have been helping them ensure communications are available while employees are working remotely. Our Unified Communications...
Posted in: Solutions
May 4th, 2020 by admin
As COVID-19 spreads and forces businesses to close down all across America, the ones left open are finding themselves in a difficult position. They find themselves confronting one of two challenges. One is switching over to a remote workforce,...
Posted in: Solutions
November 21st, 2019 by admin
No business is safe from a cyber threat. Many small business owners are under the pretense that criminals are only looking for high-profile enterprises and corporations, because of this notion, smaller organizations let their guards down quicker. According...
Posted in: company
November 8th, 2019 by admin
DTC offers complete voice, network, and data solutions for healthcare and health-based organizations. Our job is to find the right technology to simplify your operations and boost business quality with cost-effective and productive tools and solutions....
Posted in: company
Digital Telecommunications Corporation Established in 1982 in Southern California.
