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Unified Communications as a Service (UCaaS)

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Unified Communications as a Service, or UCaaS, is a unified communications model where a number of third-party communication and collaboration services are delivered over the cloud:

  • Voice over IP (VoIP)
  • Voicemail
  • Conferencing tools
  • Unified messaging
  • Instant messaging and presence
  • Mobility
  • Desktop sharing
  • Collaboration tools

Key Benefits of UCaaS

A complete UCaaS environment includes seamless integration with business applications from top vendors such as Microsoft, Salesforce, Google, etc. Everything you need is in the cloud, and you receive maximum flexibility without the complexity of deploying and managing these applications yourself.

Work Wherever You Need To

Your users will be able to enjoy the same experience on any device, from any location. Whether they're in your main office, a satellite location, working from home, or on the road, they'll have seamless access to the same applications and information.

What Else Do I Need To Know About UCaaS?

The state of your network infrastructure is one of the most significant impacts on your UCaaS deployment. A detailed network infrastructure assessment is performed prior to implementing a UCaaS solution in order to avoid a poor user experience or hurdles with implementation.


UNIVERGE BLUE CONNECT is an easy-to-use cloud-based communications platform that helps employees to be more productive and collaborative. It includes a full-featured phone system combined with chat, web/video conferencing, and file sync, share, and backup capabilities.


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