DTC is 100% committed to providing premier customer service. Our core values recognize an environment of integrity, fairness, and that win-win solutions are achievable in all cases.
The DTC pledge to customer service is not taken lightly. DTC provides our customers a chance to provide their input on our customer service annually and after we complete every job. Through the years of these surveys we have maintained an overall customer satisfaction of 98%.
The foundation to our maintenance agreements is rooted in valuing our customer's needs. DTC offers one of the best maintenance packages in the industry. Providing:
- Minor remote programming at no charge
- Direct access to DTC's top tier engineering team
- 24/7 Emergency Response
- Customer Portal access
DTC knows that every customer has unique requirements when it comes to their communications system. DTC maintenance agreements can be tailored to meet those requirements.