Call Centers for Higher Education
Higher Education has very little need for traditional contact centers – where rows of agents wearing headsets process large volumes of calls.
Even so, there are opportunities at every college or university where contact center technology can be used to improve the student experience, streamline administrative processes, increase sales for bookstores and ticket offices and support fund raising campaigns. To accomplish these goals, contact centers in higher education have a unique profile that influences both practices and communications architecture.
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